The foundation of great CX is solid strategy executed by people sharing a common vision. But most companies will find that their employees don’t have a shared understanding of the intended customer experience. In this episode, we explain how to effectively align around a CX vision.
Click the titles below to read more:
- A Picture’s Worth 1,000 CX Strategy Slides
- Mobilize Your Customer Experience Strategy
- How To Build A Customer Experience Strategy That Works
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