How well a company communicates with its customers has a surprisingly large impact on the brand’s overall customer experience. In turn, this outsized influence translates into a revenue impact that can be a game-changer for the company’s bottom line. Forrester analyst, Faith Adams, joins us in this episode to discuss how improvements in communication boost CX Index scores and increase revenue by creating a better experience for customers.
Click the title below to read more:
Podcast: Play in new window | Download
Subscribe: Google Podcasts | Email | RSS | Subscribe