This week, we welcome back Trays O’Reilly, VP of Customer Experience at Comcast, to discuss how Comcast has been tactically transforming its customer experience (CX). In this episode, you’ll hear one of our favorite examples of how to remove barriers from employees in a way that fosters their confidence and support in a CX transformation, while enabling better CX.
Click the titles below to read more:
- Remove Barriers And Add Enablers For A Customer-Centric Culture
- Why And How To Lead A CX Transformation
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