Often CX and marketing teams are at odds with each other — they are working in opposites directions, ignoring each other, or squabbling over territory. Ironically, in the fracas, they missed a golden opportunity: Many of the skills that one group lacked, the other had in spades. In this episode, VP Group Director, Melissa Parrish, gives a preview of what’s to come from Forrester’s CX North America Forum.
Click the titles below for more on this topic:
- Learn more about CX North America 2020 Event
- Blog: Q&A — Uniting CX And Marketing At CX North America