High-functioning customer experience (CX) teams don’t treat CX as a standalone function, rather they determine what they can do themselves and what requires internal and external partnerships. In this episode we’re joined by Executive Partner and Senior Analyst Su Doyle to discuss collaboration and growth strategies for customer experience leaders, from who to work with and how to align with their goals to utilizing customer understanding to drive growth for the organization.
Click the titles below for more on this topic:
Podcast: Play in new window | Download
Subscribe: Google Podcasts | Email | RSS | Subscribe