Hearing and enacting customer needs can be challenging in a federal IT environment with specific cybersecurity and privacy regulations, and with a customer base spanning 60,000 employees plus external partners. In this episode, we’re joined by NASA Customer Experience Lead Luis Bares to discuss the role of the CIO organization at NASA, his journey to his current role, and what CX transformation looks like at NASA.
Click the titles below for more on this topic:
- A Three-Step Approach To Jump-Starting CX Transformation In Government
- The Five Essential Steps To Plan Your CX Transformation
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