4: How To Elicit Top-Shelf Work From Digital Agencies

Digital design agencies now offer iterative, user-centered design processes to help their clients create quality work on tight deadlines. But too many potential clients are stuck in the past, wasting time on slick presentations and myriad rounds of approvals instead of solving customer problems. In this episode, we explore how customer experience professionals can rethink their role as clients in order to get the best work from agencies.

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