Companies use journey analytics to improve key customer journeys, evaluate opportunities for journey innovations, and boost retention, enrichment, and advocacy loyalty. In this episode, we discuss how companies are integrating journey analytics into their existing customer journey mapping and CX measurement efforts.
Click the titles below to read more:
- Learning From Three Early Adopters Of Customer Journey Analytics
- Drive Customer Obsession With Journey Analytics
- How Journey Maps Improve CX Measurement Efforts
Podcast: Play in new window | Download
Subscribe: Google Podcasts | Email | RSS | Subscribe