About the Podcast

With over 15 thousand downloads globally per month, the CX Cast provides the CX community with new research, lively discussion, and actionable insights. Each week, the CX Cast brings the latest research, analysis, and news relevant to the global customer experience (CX) community. Diverse Forrester analysts, external experts, and successful CX leaders discuss the challenges […]

With over 15 thousand downloads globally per month, the CX Cast provides the CX community with new research, lively discussion, and actionable insights.

Each week, the CX Cast brings the latest research, analysis, and news relevant to the global customer experience (CX) community. Diverse Forrester analysts, external experts, and successful CX leaders discuss the challenges and best practices of managing CX across industries.

The CX Cast is hosted by Forrester analyst, Angelina Gennis, who draws from Forrester’s deep expertise in customer experience (CX) to provide listeners the latest guidance on how to manage CX at any organization — an imperative that Forrester has been researching for over 20 years. It is produced and edited by Forrester senior research associate, Amanda Chen.

Have comments on a recent episode? An idea for a new episode? We’d love to hear it! Get in touch via cxcast@forrester.com